Last Updated: October 24, 2023
Welcome to Venice Canal Play. Venice Canal Entertainment Ltd acts as the data controller for any information processed through our platform. We respect your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we handle your data when you visit our magical clockwork realm.
Because Venice Canal Play operates without mandatory registration or accounts, we do not collect traditional personal data such as names or emails unless you voluntarily contact us at support@venicecanalplay.com. We do, however, collect anonymous technical data, such as your IP address and browser type, to ensure games like Clockwork Carnival and Gondola Glide function flawlessly. We also store your Glass Ducats balance locally on your device.
Under the UK GDPR, our lawful basis for processing any technical data is our legitimate interest in operating a secure and functional free-to-play social casino. When you reach out to our support team, we process your contact details based on your consent. We never process data for real-money gambling purposes, as Venice Canal Play is strictly a free entertainment platform.
Any technical data gathered is used solely to maintain the performance of the website, deliver our clockwork-themed games, and prevent fraudulent abuse of our systems. Your virtual Glass Ducats balance is saved to provide continuity of gameplay when you return. We do not sell, rent, or trade your data to third parties.
We only retain your technical data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Your local game progress, including your Glass Ducats balance and high scores in Murano Drop, remains on your device until your local cache is cleared.
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way. Our enchanted waterways are guarded by modern encryption standards. Access to any support correspondence is strictly limited to authorized personnel of Venice Canal Entertainment Ltd.
Under UK data protection laws, you have rights including the right to access, rectify, erase, and restrict the processing of your personal data. You also have the right to data portability and the right to object to processing. Because our platform is account-less, verifying your identity to fulfill these requests may require specific technical parameters from your device.
We use cookies and local storage to save your Glass Ducats balance and ensure Berto remembers your preferences. For detailed information on the specific trackers we use and how you can manage them, please refer to our dedicated Cookie Policy. By continuing to explore the canals, you agree to our use of these essential technologies.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact support@venicecanalplay.com in the first instance.